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Find answers to common questions and learn how to make the most of our support system. Browse our comprehensive guides and documentation.
Frequently Asked Questions
Find answers to common questions and learn how to make the most of our support system. Browse our comprehensive guides and documentation.
To create a support ticket, click the "Create Ticket" button in the top navigation. Fill out the ticket form with your issue details, including any relevant screenshots or files. Our support team will respond within 24 hours.
We aim to respond to all tickets within 24 hours during business days. Priority and urgent tickets may receive faster responses. You'll receive email notifications when we reply to your ticket.
You can track your ticket status by logging into your account and visiting the "My Tickets" section. Each ticket will show its current status - Open, In Progress, or Resolved.
Yes, you can add additional comments or attachments to your ticket at any time. Simply log in, go to your ticket, and use the reply function to provide more information.
Include as much detail as possible - describe the issue, steps to reproduce, error messages, and any relevant screenshots. The more information you provide, the faster we can help resolve your issue.
Once your issue is resolved, you can close the ticket by clicking the "Close Ticket" button. You can always reopen it if needed. We appreciate your feedback on the resolution.
We have three priority levels: Low, Medium, and High. Priority is assigned based on issue urgency and impact. High priority tickets receive immediate attention from our support team.
While tickets are our primary support channel, you can also reach us through live chat during business hours or email for urgent issues. However, creating a ticket ensures the best tracking and response.
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